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Massa Takes On Time Warner's Broadband Usage Caps

by: phillip anderson

Tue Apr 07, 2009 at 13:24:59 PM EDT


Time Warner Cable has recently expanded its program of capping broadband internet usage, something it has been testing in Texas for some time now. The recent expansion includes some upstate markets like Rochester.

Web users, the meter is running. In a strategy that's likely to rankle consumers but be copied by competitors, Time Warner Cable is pressing ahead with a plan to charge Internet customers based on how much Web data they consume. Starting next month, the company will introduce tiered pricing in several markets.

In April, Time Warner Cable will begin collecting information on its customers' Internet use in the Texas cities of Austin and San Antonio and in Rochester, N.Y. Consumption billing will begin in those cities later this summer. In Greensboro, N.C., the billing changes will begin sooner. Spun off from Time Warner this month, Time Warner Cable had been testing a plan to meter Internet usage in Beaumont, Tex., since last year.

By charging a premium to the heaviest broadband users, much the same way cell-phone providers collect fees from subscribers who exceed their allotted minutes, Time Warner would upend a longstanding pricing strategy among Internet service providers. Typically, phone and cable companies charge flat fees for unlimited access to the Web. "We need a viable model to be able to support the infrastructure of the broadband business," Time Warner Cable CEO Glenn Britt says in an interview. "We made a mistake early on by not defining our business based on the consumption dimension." Time Warner Cable has 8.4 million broadband customers.

Congressman Eric Massa is having none of this and makes an interesting and I think effective argument against the practice. From an emailed press release:

Today Congressman Eric Massa announced his opposition to Time Warner's monopolistic plan to charge customers for broadband internet based on the amount of information they download. Time Warner's decision to make this move is part of an ill-conceived test marketing plan which will charge customers for internet usage much like cell phones. The problem is that by doing so, broadband internet users' usage will obviously take a steep decline or else middle income families will see outrageous internet bills.

"Just at a time when access to information is driving our economic recovery, Time Warner is moving to stagnate the 21st Century technology needed to rebuild America," said Congressman Eric Massa.

Additionally, now that the internet has become an essential communications tool used by most Americans, there are broad and sweeping First Amendment issues at stake as well.

"Internet access is as essential to our economy as water is to our survival," said Congressman Eric Massa. "With limited choices in broadband providers, and virtual monopolies in many market areas, I view this as nothing more than a large corporation making a move to force customers into paying more money. I firmly oppose capping internet usage and I will be taking a leadership role in stopping this outrageous, job killing initiative."

Killing such a plan legislatively will be a real tough undertaking, but it's one worth pursuing. Massa is correct that this is a bad plan and one that is especially unhelpful in the middle of a recession that is further depressing the upstate economy.

I wish Massa luck with this. He's going to need it.

phillip anderson :: Massa Takes On Time Warner's Broadband Usage Caps
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Competition in the market place (4.00 / 1)
is a good thing.

How many people here in upstate have more than 1 option for broadband internet?

Of those with more than one option... how many have more than 2?

Broadband internet is monopolistic in its current configuration. Time Warner owns the field for the most part. In some places Verizon provides competition. In others, such as where I live, neither is available. I have DSL through my small, formerly local, telecom provider. I kinda, sorta have an option to get internet via satellite through my TV provider. Of course, my satellite is unavailable due to weather more than my phone service and as I work on computers for a living and MUST HAVE 24/7 connectivity in order to earn a living... mostly on service... is not an option.

The FCC needs to open up the airwaves for national broadband availability. The airwaves are a public resource and broadband internet access is a national economic and educational priority.

Rep. Massa needs our help in pushing these issues.

To read more see... Free Press


Monopolies and usage meters (4.00 / 1)
Andrew makes the key point -- I can't get cable or cable-modem internet from anyone other than Time Warner, despite being flooded with ads from Optimum Online and others, and despite the fact that RCN wired the street in front of my apartment building over a decade ago.  I don't know how many times I've told Time Warner "customer service" and "tech support" people that if they didn't have a monopoly they'd be bankrupt from lack of customers.  Bring in competition, and we'll get better service at a lower price.

That being said, the concept of charging heavy users more is neither new nor wrong.  30 years ago, the telephone was the "essential communications tool used by most Americans."  Back then, both local and long-distance services were monopolies, which is why the prices were so high.  But long-distance service (and in some places like NYC, even local service) was charged based on use.

Early on in the internet days, many services charged per hour -- I remember when AOL switched to a flat monthly fee; the result was a settlement with over 35 state Attorneys General because AOL wasn't ready to handle the increased traffic.  Switching to a flat fee may have made good business sense then, but it doesn't now, which is why Time Warner is starting this program.

Let's face it -- many people only use the internet (at home, anyway) to check e-mail from family members or do a few other things.  Why should they pay the same rate per month as someone like ... well, me, for instance?  I'm online a lot, hitting a wide variety of websites, downloading files, etc.  I should have to pay more, because I'm using the service a lot more.

I am firmly of the view that if we combined charging for use with opening up the field to competition I will end up getting better service for about the same cost, while light users will get the same better service but save a bundle.  To me, that's right and fair.


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