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Time Warner's Consumption Based Billing At A Glance

by: robert.harding

Fri Apr 10, 2009 at 20:40:34 PM EDT


Time Warner Cable has proposed an experiment of sorts. This experiment would take place in two cities throughout the country. One of those cities is Rochester, New York.

What Time Warner Cable is proposing is a broadband cap. In Time Warner's terms, it is "consumption-based billing."

The plan is fairly simple. It includes the following:

- Light Internet users would pay $15 per month for 1 GB. According to Time Warner Cable, about 30 percent of their users use 1 GB or less every month. Overage charges for these users will be $2 per gigabyte every month.

- These current packages will have the following caps: Road Runner Lite - 10 GB; Basic - 20 GB; Standard - 40 GB; Turbo - 60 GB. The prices for these packages will remain the same, but overage charges will be in place. The overage charges for all these plans will be $1 per GB a month.

There will also be a 100 GB Turbo package that Time Warner Cable will offer for $75 per month.

- Overage charges will not exceed $75. According to Time Warner Cable, that means you could get "unlimited usage at Turbo speeds" for $150 a month. (Note: That is if you get the $75 a month package that will give 100 GB Turbo.)

- Time Warner Cable says that they will not charge for overages immediately. They will give customers three months, including a one month grace period, to get used to their usage and to adjust to the new plan.

The argument that Time Warner Cable uses for these usage fees is that those who use more should pay more. TWC cites industry experts who say that by 2012, the Internet infrastructure might not be in place for the supply to meet the demand. The rising costs of providing this service is one of the main reasons why consumption based billing is being attempted.

While Time Warner Cable says that this is not a rate increase, it is hard to argue that it isn't. This consumption based billing concept will have an impact on individuals and businesses alike. Right now, individuals and businesses pay a flat rate for Internet use. For individuals that use the Internet frequently, that cost is sure to rise under the new plan for those living in the Rochester area. And for businesses that also depend on the Internet and use the Internet, this will only add to the operating costs for the businesses and will hurt them in this tough economy.

It is time for true competition. For many of us in Western New York, the only company we can turn to for cable television and high-speed Internet is Time Warner Cable. The computer I am using right now is using Road Runner (through Time Warner) and the TV I am watching is the standard cable service provided by Time Warner Cable. The only other options are dial-up and satellite dishes. The latter isn't a bad option, but the former is a terrible option, especially for someone who uses the computer regularly.

Time Warner Cable doesn't have a monopoly everywhere, but they do enjoy monopoly status in plenty of areas throughout the United States. Western New York is one of those areas. It is time that TWC's monopoly in this region and others is addressed.

robert.harding :: Time Warner's Consumption Based Billing At A Glance
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Another point to make about TWC (0.00 / 0)
is that it recently broke off from Time Warner, and is its own company.  

TWC... (0.00 / 0)
Their phone and in-person customer service people have been fantastic to me since the Adelphia merger, but I can't even tell you how many phone calls it took to get my NHL Center Ice working properly - and I was trying to give them more of my money!

Verizon is (finally) working their way around NYS. The campaigns I worked on last year had FiOS internet, and its lightning fast - Roadrunner can't compete with FiOS's fastest speed, hell, FiOS's slowest speed is comparable to RoadRunner's fastest.

Since well over 90% of your cable bill goes directly to the rights fees for the TV channels, FiOS TV, like satellite, is a similar price to cable, give or take 5-6 channels.

Once FiOS comes in to each area, the competition will drive prices to where the margins are razor thin, like what happened in the Cable industry after DirecTV came in (cable TV is an awful industry to be in). Once that happens I think the plan TWC is implementing in Rochester is actually more fair to the vast majority of their customers.


A thought experiment: (0.00 / 0)
Would TWC ever in a million years consider implementing "metered TV watching"?

[ Parent ]
Cable TV doesnt work like that (0.00 / 0)
except for On Demand, you are always using 100% of your cable bandwidth, because they are always sending you every channel whether your TV is on or not.

[ Parent ]
Indeed it is a different model (0.00 / 0)
So think about why they're doing this: if people come to see them as the "dumb pipe" that provides unlimited bandwidth, there will soon be real competition for their cash cow, TV services. (Hulu is the nascent version of this, and they're terrified of it).

The problem that Massa has identified is that TWC's interests do not, in this case, coincide with the national interest or the common good (to have cheap broadband everywhere).  


[ Parent ]
TWC... (0.00 / 0)
Their phone and in-person customer service people have been fantastic to me since the Adelphia merger, but I can't even tell you how many phone calls it took to get my NHL Center Ice working properly - and I was trying to give them more of my money!

Verizon is (finally) working their way around NYS. The campaigns I worked on last year had FiOS internet, and its lightning fast - Roadrunner can't compete with FiOS's fastest speed, hell, FiOS's slowest speed is comparable to RoadRunner's fastest.

Since well over 90% of your cable bill goes directly to the rights fees for the TV channels, FiOS TV, like satellite, is a similar price to cable, give or take 5-6 channels.

Once FiOS comes in to each area, the competition will drive prices to where the margins are razor thin, like what happened in the Cable industry after DirecTV came in (cable TV is an awful industry to be in). Once that happens I think the plan TWC is implementing in Rochester is actually more fair to the vast majority of their customers.


It's a nationwide scam, and a national shame (4.00 / 2)
The U.S. invented the internet, but connection speeds here lag far behind the rest of the industrialized world.

Time Warner Cable is touting 10Mb (that's megabit, not megabyte) download speed for $75/mo.  That's barely faster than they average in Canada, half the median average speed in Europe, and nowhere near the median average speed in Japan.

(Note:  Statistics are drawn from a Communication Workers of America report, available here.)

One other thing -- in France you can get 20Mb speed  for 15 euros a month (about $20/mo.)

What's more, in Europe, the international cable association is begging for more competition, because they understand that it improves service, price and speed.  Meanwhile, here in the U.S. the cable companies are paying what appear to us mortals to be huge sums but are what Ralph Kramden would call "a mere bag of shells" in order to maintain their monopolistic practices.

Rep. Massa's heart is in the right place, but if he merely proposes limiting cable internet providers' ability to charge what they want he isn't getting the answer right -- unless it's just the first step on the road to opening competition.


This billing scheme gets annoying... (0.00 / 0)
I lived in Quebec for two years and their cable company, Videotron, does the same thing.  It gets irritating if you decide to download a whole bunch of music or movies from iTunes.  Videotron had limits on uploads and downloads.  Their overage charges were much higher than what Time Warner is proposing though, if I remember correctly.  Oh and god forbid someone gets on your wireless network - now you'll really have to care as you'll be paying the bill for their overages.  

This form of billing is a disgrace! (0.00 / 0)
I pay 29.95 per month to cablevision on a package that has my phones and TV.  The use is unlimited and that is the way the internet should remain. We have phone competition from FIOS. There are other providers from satellite.

Public Libraries (0.00 / 0)
I can't speak highly enough of the free wi-fi internet at local public libraries. One nearby where I live offers 20/mB service, or 2.1 megabytes per second. That rocks.

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